- Shipping / Returns / Reward Points
Shipping / Returns / Reward Points
Shipping will be charged at £3.99 per order for Royal Mail 1st Class or £2.99 for Royal Mail 2nd Class Services.
For postage to U.S & Europe you will be advised of postage cost at checkout.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
International orders may incur customs charges, if the order is not collected and the customs charges are not paid the order my not be returned and therefore no refund will be given, if the order is returned the original postage will be deducted from the refund.If fee's are applied by customs for the return of a order/parcel these fee's will be deducted from the refund.
Please check the local custom charges before ordering as these will be at your cost.
Free Shipping Coupon Codes
Please add coupon codes upon checkout after the shipping destination has been selected. Not all locations are eligible.
The EXTRA10 Coupon code is limited to two orders only.
Items sent by 1st Class, 2nd Class and Royal Mail Signed For™ are not classed as lost until 10 working days after the due date. We will Replace (if stock is available) or Refund after the claim from Royal Mail has been granted as we have proof of postage for all items we send.
All orders are dispatched from stock within 24 to 48 hours (Monday to Friday)
If not completely satisfied, goods can be returned up to 14 days of purchase subject to the following terms and conditions:
1. Customers must obtain authorisation before returning items. Please contact us by email. Once confirmed and you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your credit once we've received and processed the returned item.
2. Return postage is at the customers expense.
3. Returned goods must be in original packaging and in unused condition.
4. Postage and packing charges are not refundable. If the order was subject to a free delivery discount the delivery cost will be deducted from the refund amount if the balance of the order no longer qualifies.
5.Orders for custom quantities of twenty or more specific items may be returned and a handling fee of 10% will be deducted from the refund amount.
6.Please contact us directly to resolve any issues with faulty goods
7. Items are returned at customers risk so customers are advised to pack items carefully and retain proof of posting. Valuable items should be sent using an insured service.
UK customers may exercise their rights under Consumer Contract Regulations to return a order and receive a full refund including any P&P charges if the complete order is returned within 14 days of receipt. Please note that return postage is at the customers expense.
Faulty or Damaged Goods
If goods are faulty or damaged when they arrive or there has been a discrepancy with your order, please contact us immediately within 48 hours
Goods must be returned at customer's expense.
Goods must be in their original packaging, undamaged and in an unused condition, as we can refuse refund at anytime.
As a thank you for shopping with us, and to reward you for your loyalty, we give you the chance to save next time you buy with our Reward Points
For every £1 you spend, we'll give you 5 Reward Points. These points are added to your reward points account for the next time!
What do points make? Prizes! So for every £100 you spend you’ll get £5 worth of reward points to spend next time you shop.
To see your progress and how many points you have, just need to join the Reward Points and login.
Remember, you MUST be registered for an online account and logged-in when you shop to claim and redeem your reward points.
Reward Points can be removed or cancelled at any time.